Return Refund Policy

Return & Refund Policy

Thanks for shopping at Shopza Online Store.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned
  • item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

  • If you have any questions on how to return your item to us, feel free to contact us.

More

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Return and Refund Policy
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Thank you for shopping at Shopza Online Store operated by SHOPZA GROUP OF
COMPANIES.

If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with
Us.

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Interpretation
————–

The words of which the initial letter is capitalized have meanings defined
under the following conditions.

The following definitions shall have the same meaning regardless of whether
they appear in singular or in plural.

Your Order Cancellation Rights
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You are entitled to cancel Your Order within 7 days without giving any reason
for doing so.

The deadline for cancelling an Order is 7 from the date on which You received
the Goods or on which a third party you have appointed, who is not the
carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By email: info@shopza.in
* By visiting this page on our website: shopza.in
* By phone number: 7048487748

We will reimburse You no later than 14 days from the day on which We receive
Your order cancellation notice. We will use the same means of payment as You
used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
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In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 7 days
* The Goods are in the original packaging

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Returning Goods
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You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

C108, SHOPZA GOC, KESARI NANDAN COMPLEX, BHIDBHANJAN CHOWK, BHAVNAGAR.

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Gifts
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If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Contact us
———-

If you have any questions about our Returns and Refunds Policy, feel free to contact
us:

* By email: info@shopza.in
* By visiting this page on our website: shopza.in
* By phone number: 7048487748

THANK YOU – Team Shopza.